PhoneCoverCase.in offers a 15-day Returns/Replacement guarantee on all products which is defective or damaged. Please get in touch with us within 15 days of placing your order if you would like to have it replaced/returned. After 15 days of placing your order, unfortunately, Returns/Replacement/Refund will not take place.
I want to change my order. Will it be possible?
You can always update your confirmed order before the order is processed(within 3 hours of placing the order), but unfortunately, you cannot add any more products to your order once the order is confirmed. However, if you wish to make any changes or edits in your order (before the order is processed), please write to us at firstname.lastname@example.org. Our customer care team will help you in all possible ways.
How do I cancel my order?
If unfortunately you have to cancel your order, please do so within 3 hours of placing the order an e-mail to email@example.com, because after that it will be processed.We will Deliver the same item you have ordered hence in this situation refund/replacement of an order will not take place.
In case you have already paid for your order, the refund amount will be credited back to your account as reward points or coupon code that you can use for future orders.
Refund & Replacement Policy :
As we do not have a reverse pickup facility yet, you are requested to ship the product(s) back to us. Please pack the items securely to prevent any loss or damage during transit. A maximum of Rs. 100 will be refunded to you for this in the form of Reward Points or as coupon code which you can use for future orders.
Please make sure your courier costs do not exceed the amount stipulated above. We recommend using Speed Post as your courier service. Speed Post is a government of India owned entity and has the most widely distributed postal network in India. Please avoid Professional Couriers as much as possible since we have been facing issues with them. Replacement and Refund for any order will not be processed without sharing photographic and videography evidence of your faulty product. So please share photo and video evidence before replacement or refund.
Once we have received the products and our internal quality check has been carried out, the product amount will be credited back to your account as a reward point or as a coupon code. A refund of shipping charges is not applicable.
What products are not eligible for return or replacement?
The following products shall not be eligible for return or replacement:
1. Any product that does not exhibits physical damage to the product in your photographic and videography evidence.
2. Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery.
Incase of dissatisfactions of the product(s) please email some photographic/videography evidence of received product to firstname.lastname@example.org.
NOTE- In case of bank Refund the amount will be credited in your account within 7-10 working days from the date of refund initiated. (As per Bank/Payment gateway norms.)